Articles, Presentations, and Papers
Below are links to articles and papers—and to notices of
presentations—related to the development of Voice RoundTables. A variety
of professional organizations, mostly in health care, published the
articles or sponsored the presentations. Click on an organization in the
list below to view the associated description of materials (you will need
Adobe Acrobat Reader to view the
articles and other documents):
▪ Association for the
Advancement of Social Work with Groups
▪ National Association of
Social Workers
▪ American Group Psychotherapy Association
▪ Cancer Care, Inc.
▪ Association of Oncology Social
Work
▪ New York University Ehrenkranz School of Social Work
▪ South Beach Psychiatric Center
▪ Chronicle of Higher Education
▪ Audiopoint, Inc. (voice technology)
▪ John Craig Consulting
“Convening Groups on Voice-Mail Systems”
Volume 12, #3, January 1997, p. 13
“Conducting Support Groups through Voice-Mail Systems: An Update”
Volume 13, #3, January 1998, p. 19
Newsletter articles
Author: John Craig
Link to the AASWG web site:
http://www.aaswg.org/
Click below to view the articles in Adobe PDF:
1997 AASWG article
1998 AASWG article
Back to the top.
“Technology-Based Groups: A Review and Conceptual Framework for Practice”
Social Work, Volume 43, Number 3, May 1998 (professional journal)
Authors: Janice H. Schopler, Melissa D. Abell, Maeda J. Galinsky
Dr. Galinsky is Kenan Distinguished Professor of Social Work at the
University of North Carolina—Chapel Hill. Her work has a special focus on
communications technology and group work practice. This article is a
review of computer- and telephone-based groups as used in social work
practice.
Link to the UNC School of Social Work site:
http://ssw.unc.edu/
Link to the NASW web site:
http://www.socialworkers.org/
Click below to view the article in Adobe PDF. (My work is cited on page
258, right column, near the bottom, and also in the references on page
264, again right column, near the bottom.)
Social Work journal article (first
part)
Social Work article (second part)
Back to the top.
“Voice-Mail Support Groups: Introducing a Powerful New Forum for
Small-Group Interaction”
Presentation, 1997 Annual Meeting, Manhattan
Conversation hour presentation table
Presenter: John Craig
February 20, 1997
Link to the AGPA web site:
http://www.agpa.org/
Click below to view the flyer for this presentation, in Adobe PDF (my presentation is listed at the
lower left):
AGPA flyer
Back to the top.
“Voice-Mail Support Group”
Listing of services: Cancer Care News (newsletter), Volume 17,
May-August 1998
Link to the Cancer Care web site:
http://www.cancercare.org
Click below to view the brief listing in the Cancer newsletter for the voice support
groups, in Adobe PDF (the groups are listed on the second page of this
document, under “Support Groups”):
Listing in Cancer Care News
Back to the top.
“A Pilot Voice-Mail Group at Cancer Care, Inc.”
Newsletter article: AOSW News, Volume 14, Number 1, Autumn, 1998
Author: John Craig
Link to the AOSW web site:
http://www.aosw.org/
Click below to view the article, in Adobe PDF:
AOSW article
Back to the top.
▪
Conference presentation: “Voice-Messaging Support Groups: A Universally
Accessible New Forum for Group Interaction”
NYU School of Social Work Conference: “Use of Technologies for the Delivery of Clinical Social
Work Services”
Presenter: John Craig
May 7, 1999
Link to the Ehrenkranz School of Social Work web site
http://www.nyu.edu/socialwork.nyu
Click below to view the announcement for the NYU Use of Technology
conference in Adobe PDF (the listing of my presentation is in the left
column of the first page of this document, the second listing from the
top):
Announcement: NYU Technology Conference
▪ Academic paper: “Voice-Mail Support Groups: Assessing Consumer Satisfaction”
Author: John Craig
May, 1998
Dr. Gary Holden (NYU)
Click here to view the paper in Microsoft Word for Windows:
NYU Voice Support
Groups research paper
Back to the top.
“A Philadelphia consultant…”
Short article, Information Technology page (p. A29, October 11, 1996)
Link to the Chronicle of Higher Education web site:
http://chronicle.com/
Click below to view the article in Adobe PDF. (It is on the second page of
this document, which shows one page in two sections. It is in the left
column.):
Chronicle of H. Ed. article
Back to the top.
“Voice-Mail Weekend Support Groups at the South Beach
Psychiatric Center—Mapleton Service”
Academic paper
Author: John Craig
Link to the South Beach Psychiatric Center web site:
http://www.omh.state.ny.us/omhweb/facilities/sbpc/facility.htm
Click below to view the text of the paper, in Microsoft Word for Windows:
South Beach Psychiatric paper
Back to the top.
"Community Offerings for the Audiopoint Service"
Consulting-engagement report
Audiopoint, Inc.
August, 2000
Author: John Craig
Located in Fairfax, Virginia, Audiopoint, Inc. was the first company in
the country to launch a nationwide “voice portal” to the Internet. In
August of 2000, Audiopoint engaged me as a consultant to prepare a report
focused on “community services" that the company might offer on its voice
portal. Community services are broadly defined as services that connect
users not with information, but with each other. I later went to
Audiopoint full time as Director, User Interface Design.
Click below to view the report in Adobe PDF:
Audiopoint Community
Offerings Report (Aug 2000)
Click below to view a Business Week article, in Adobe PDF, on voice portals.
Audiopoint is mentioned in the far right column, halfway down.
Business Week article (4/24/2000)
Back to the top.
"Voice-Messaging Support Groups: An Overview"
I developed this overview while working as an independent consultant in
New York City in 1999-2000. It focuses voice-based medical support
groups. Click below to view the overview in Adobe PDF.
Overview: Voice Support
Group Back to the top.
[NOTE: Please remember that you may have to wait a minute or
several minutes for an Adobe PDF file to appear on your computer screen
after you click on its link, especially with older computers or if you
have a slower modem or slower connection to the Internet.]
If you are not familiar with Acrobat reader and PDF files: PDF is a kind
of computer file that all kinds of documents (such as reports, articles,
etc.) are often created in, because PDF files are easy to store and read
on all computers. The computer program that allows your computer to view
these files (and, usually, to save them on your hard drive or print them
on your printer), is called Adobe Acrobat Reader. The file itself is
called a PDF file because it ends with the extension “.pdf” (“portable
document format”).
Most of the articles, guides, and other documents stored on this web site
for you to view are stored in Adobe PDF format. It is likely that you will
be able to view these files by clicking on the appropriate links, because
it is likely that your computer has Adobe Acrobat Reader already: most new
computers come with it, or you may already have downloaded it at some
point in the past.
If you already have Adobe Acrobat Reader on your computer, then when you
click the links for articles, the free Short Guide, and other documents on
this web site, Acrobat Reader will open automatically and the document
will come up for you to view in a few moments (it may take several minutes
with older computers or if you have a slower modem or Internet
connection).
If you do not have Adobe Acrobat Reader on your computer already, you can
download it free right now. To download Adobe Acrobat Reader 5.0 from the
Adobe.com web site now, click the following link and follow the
instructions:
http://www.adobe.com/products/acrobat/readstep2.html
If you have trouble, a computer-savvy friend may be your best bet for
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local library, and you might also be able to print them out there. Back to the top.
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